Free shipping on orders over £ 50
Website publication and entry into force date 27/09/2017
1.1. These general terms and conditions of sale (hereafter also the "Conditions") shall apply to the purchase of “Alessi S.p.A.” brand products (hereafter the “Products” or individually the "Product") via the e-commerce website (hereafter the “Site”). The Site, which is the property of Alessi S.p.A., with registered office in Omegna-Crusinallo (VB), via Privata Alessi 6, tax code, VAT no. and Verbano Cusio Ossola Business Register enrolment no. 00465840031(hereafter the “Owner”), is managed by Triboo Digitale S.r.l. - a Triboo Group company - with registered office in Viale Sarca 336, 20126 Milan, Italy, tax code, VAT No, and Milan Business Registry Enrolment No. 02912880966 hereafter "TRIBOO DIGITALE").
1.2. TRIBOO DIGITALE sells the Products on the Site on behalf of the Owner. The Parties involved in the purchase of Products via the Site shall be TRIBOO DIGITALE as Seller (hereafter the "Seller ") and the party purchasing one or more Products (hereinafter, the “Client” or “Buyer” and, jointly with the Seller, the “Parties”). The Client could be a “Consumer”, as defined under article 3, comma 1° lett. a) of Italian Legislative Decree no. 206/2005 (Consumer Code), or "any physical person acting for purposes other than business, trade, craft or professional activity", and the "Professional" as defined in article 3, comma 1 ° lett. C) of the Consumer Code, or "natural or legal persons acting in the course of their business, trade, craft or professional activity". In view of the foregoing, the provisions of these Conditions expressly referring to the "Consumers" will apply only to the Client qualifying as "Consumers" pursuant to art. 3, comma 1 ° lett. a) of the Consumer Code. Professionals are invited to qualify as such when purchasing one or more Products on the Site by providing their VAT ID.
1.3. The Owner is not a party of these Conditions, but holds all rights to the Site's domain name, the logos, the registered trademarks relating to the Products available on the Site and holder of all copyrights relating to the Site and its contents.
1.4. Any communication by the Client in connection with and/or in relation to the purchase of the Products, including any notifications, claims or requests concerning the purchase and/or delivery of the Products or exercising the right to withdraw, etc. - shall be sent to the Seller at the addresses set out on the Site and in accordance with the procedure also set out on the Site and to the e-mail address email@example.com
1.5. All purchases are regulated by the general terms and condition of sale published on the Site at the time the order is submitted by the Client.
1.6. Should one or more sales be made to a buyer who does not qualify as a Consumer, but as a Professional, these Conditions shall be applicable but, in derogation of what foreseen by the same:
a) the withdrawal right referred to in article 10 shall not apply to the buyer;
b) the Product warranty referred to in article 8 shall not apply to the buyer;
c) no other provisions foreseen in favour of the Client which reflect or comply with binding provisions of the law shall apply to the buyer;
d) the sales contract entered into by the Seller and the buyer shall be governed by Italian law, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention 1980.
1.7. On submitting the order, the Client agrees that the confirmation of the order information and these Conditions shall be sent by e-mail to the address provided by the same during the site registration or purchase process.
1.8. Clients must be aged 18 or over in order to make purchases on the Site and have legal capacity; the Client declares compliance with such requirements.
1.9. The Client shall be charged for any costs incurred to connect to the Site via the Internet, including any telephone expenses, according to the rates applied by the service provide chosen by the same.
2. Product features and availability in the various geographical areas.
2.1. The products are sold by the Seller with the features described on the Site and in accordance with these Conditions published on the Site at the time of the order, excluding all other terms or conditions.
2.2. The Seller reserves the right to amend these Conditions of sale at any time, at his own discretion, without being liable to provide any notice to Website users. Any amendments shall come into force from the date on which they are published on the Site, and will only apply to sales concluded from that date onwards.
2.3. Sales prices, the Products sold on the Site and/or the characteristics of the same, may be subject to change without notice. Such changes are only applicable to orders which have not been confirmed before the date such changes come into effect. In any case, The Client is therefore advised to check the final prices before submitting the purchase order, pursuant to article 3 below.
2.4 The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request delivery to one of the Countries listed on the Site.
2bis. Gift Card
2bis.1. Description and validity of the Gift Card.
2bis.1.1. The virtual "Gift Card", available for the amounts indicated on the Site, can be used by the Buyer of a third party to purchase any Product on the Site, except other Gift Cards, until the credit runs out. The Gift Card is not issued in a specific name.
The Buyer can purchase a Gift Card for himself or as a gift for others.
The Gift Card can not be topped up and can be used, until the credit runs out, to purchase products in separate orders from the Site - except other Gift Cards.
2bis.1.2. The Gift Card, that will be supplied in an electronic format and sent by email, can be purchased on the Site clicking the following link. When authenticated Buyers access the Site, (by logging in to the Site), the name and email address will be auto-populated with the data provided during the Site registration procedure.
2bis.1.3. The Gift Card is valid for 12 (twelve) months from:
(i) the date the Buyer receives the Gift Card activation email, or
(ii) from the date the recipient receives the email containing the Gift Card code, if the Buyer has purchased the Gift Card as a present for another person.
2bis.1.4. The amount spent to purchase the Gift Card will be transferred to the Seller, to a non-interest bearing account, which can not be converted into cash or transferred to a credit card of bank account.
2bis.1.5. The purchase of the Gift Card is not subject to VAT under art. 2 par. 3, lett. a), Presidential Decree 633/1972. The purchase invoice shall therefore bear the wording "Exempted from VAT under art. 2 par. 3, lett. a), Presidential Decree 633/1972".
2bis.2. Gift Card purchase procedure - Completion of the purchase contract.
2bis.2.1. If the Gift Card is bought for a third party, enabling the "buy as a gift" option, the Buyer can request deferred delivery of the Gift Card to the recipient, selecting the delivery date within a 90 (ninety) day period from the date the Gift Card is purchased. If no Gift Card delivery date is indicated, it will be sent to the recipient by email as soon as payment for the Gift Card has been confirmed.
The recipient of the Gift Card shall be entitled to use the entire value of the same at the following conditions.
The Buyer will be required to indicate the following details on the form related to a Gift Card to be sent to a recipient:
- name of the sender (auto-populated if the Buyer has logged in to the Site);
- email of the sender (auto-populated if the Buyer has logged in to the Site);
- name of the recipient;
- email address of the recipient;
- confirm email address of the recipient;
- email delivery date (optional);
- message text (optional).
If the Buyer intends to purchase a Gift Card for another person, he must provide that person's name and email address during the relative purchase process. These details will only be processed by the Seller to send the Gift Card by email to the recipient, to unlock and the same and to fulfil all services and obligations of the Seller. The details (name and email address of the recipient) shall only be retained until confirmation is received that the recipient has unlocked the Gift Card, following the instructions below or, whichever occurs later, until the date within which the Buyer is entitled to exercise his right of withdrawal expires: once the Gift Card has been unlocked, or, whichever occurs later, once the date within which the Buyer is entitled to exercise his right of withdrawal has expired, the details of the recipient processed for the purposes illustrated herein will be erased. The Buyer is warned and declares to acknowledge that should the Buyer provide an incorrect email address for the recipient of the Gift Card during the purchase process, this will make it impossible for the recipient to receive and use the Gift Card, for which the Seller shall have no form of responsibility.
2bis.2.2. Before confirming the order, the Buyer will be presented with a summary of his order, which he is still able to edit where necessary: at this point, the Buyer, is required to carefully read and expressly approve the general terms and conditions of sale and the clauses indicated by art. 1341 of the Italian Civil Code, by ticking the relative check box and, finally, confirm the order by pressing the "Confirm order with payment obligation" button; this will send the order to the Seller with the consequences illustrated in paragraph. 3.2. of these General Sales Conditions. During the order summary phase, the Buyer will also be asked to select a payment method from those available on the Site. If the Buyer selects immediate payment by credit card, Pay Pal or real-time bank transfer, he will be prompted to provide the relevant data via a secure socket connection. The Seller reserves the right to check the personal details provided by the Buyer for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to the Buyer when the Seller sends the actual order confirmation.
2bis.2.3. On completing the procedure indicated in par. 2bis.2.2. above, the Buyer who has ordered one or more Gift Cards will receive an order confirmation email with the order number, the order summary and these General Sales Conditions.
2bis.2.4. When the payment method selected by the Buyer is successful completed:
(i) the Buyer will receive a Gift Card activation email containing the order number, the Gift Card code and value, its expiry date and a "PDF" file for each purchased Gift Card containing the relative detailed information.
(ii) If the Buyer has purchased the Gift Card as a gift for another person, the Buyer will receive an email containing the order number, the Gift Card code with the final [●] digits obscured and its value. If the Buyer has requested for the Gift Card to be sent to the recipient on a certain date, the activation email will be sent on the date indicated by the Buyer.
(iv) When the Gift Card has been unlocked by the recipient, using the link provided in the mail referred to in the previous par. (iii), the Gift Card Buyer will receive another email confirming the recipient has received the gift.
It is understood that, if the Gift Card is purchased as a gift for another person, the twelve (12 ) month validity period will start from the date the recipient receives the activation email as per par. (iii) regardless of the date on which the Gift Card is unlocked via the link provided in this email.
2bis.3. How to use the Gift Card.
2bis.3.1. Immediately after activation or, if the "buy as a gift" option is selected, immediately after the Gift Card has been successfully unlocked by the recipient as per par. 2bis.2.4, section (iii), the Gift Card can be used to purchase any Product on the Site, including the shipping costs and, if present and available on the Site, gift notes and wrapping. The Gift Card can not be used to purchase another Gift Card. No additional cost is charged for the activation or use of Gift Cards.
2bis.3.2. More than one Gift Card can be used to purchase Products from the Site on the same order.
2bis.3.3. To purchase Products using a Gift Card, please enter the Gift Card code in the designated field on the virtual shopping cart page.
2bis.3.4. The Gift Card can be used to make several purchases on the Site until the credit runs out and within the validity period of the same.
2bis.3.5. If the total amount of the order exceeds the credit available on the Gift Card, the residual amount shall be paid by the Buyer or recipient using one of the payment methods available on the Site in order to complete the process.
2bis.3.6. When the Gift Card validity period (12 months) expires, it can no longer be used and any credit left on the Gift Card will not be refunded.
2bis.3.7. If one or more Products in an order paid for (totally or partially) using a Gift Card are out of stock, the Seller will cancel the order and refund the total amount paid. The Gift Card credit used to pay for such orders will be credited back to the Gift Card, whilst any additional amounts paid using other payment methods, will be refunded using the same payment method selected by the Buyer during the order confirmation phase.
2bis.3.8. The Buyer can register on the Site to view his account in the private area:
(a) details on the purchased Gift cards for each individual order;
(b) the status of each Gift Card (residual credit and expiry date) for all Gift Cards except those sent as a gift to another recipient.
2bis.3.9. Even without registering on the Site, the Buyer or recipient can check the status of the Gift Cards (residual credit and expiry date) in the shopping cart check-out section, clicking the button and entering the Gift Card code in the relative field.
2bis.3.10. The Buyer is expressly warned and hereby acknowledges that any person who knows the Gift Card code can use it on the Site: the Buyer, or any third party to whom the code is communicated, must keep the code in a safe place. As for the conditions of use of the Gift Card, it is understood that the Buyer or recipient of the Gift Card shall abide by the conditions and sales system provided by the Seller each time, also in computerised form.
2bis.4. Right of withdrawal from the purchase of a Gift Card
2bis.4.1. The Buyer is entitled to withdraw from the Gift Card purchase contract, without penalties, within a maximum of 14 (fourteen) days from the Gift Card purchase date, i.e. the date the Gift Card activation email is received. The exercising of the right of withdrawal is expressly excluded in cases of withdrawals from the purchase of a Gift Card that has been partially or totally used to purchase Products on the Site.
2bis.4.2. To exercise a right of withdrawal, within the term indicated in par. 2bis4.1 above and on the condition the Gift Card has not bee partially or totally used to purchase Products on the Site, the Buyer must inform the Seller of his decision to withdraw from the contract sending an explicit statement using the Contact Form, or by email to the address firstname.lastname@example.org, or using the form Attached.
2bis.4.3. On completing the procedure provided in par. 2bis.4.2 above, the Buyer will receive an email confirming the withdrawal and deactivation of the Gift Card, including:
(i) the order number from which withdrawal is confirmed,
(ii) the Gift Card code for which withdrawal and deactivation is confirmed - with the final digits obscured if the Gift Card was purchased as a gift for another person;
(iii) the expiry date and value of the Gift Card.
If the right of withdrawal is exercised on a Gift Card purchased as a gift for another person, the latter will receive an email informing him that the Gift Card has been deactivated as a result of the Buyer exercising his right of withdrawal.
2bis.4.4. In case of withdrawal under par. 2bis.4 herein, the Buyer will receive a refund for the amount paid to purchase the Gift Card, without undue delay and, in any case, no later than 14 (fourteen) days from the date he communicates his intention to exercise his right of withdrawal. Said refund will be effected using the same means of payment used by the Buyer to purchase the Gift Card, unless the Buyer requests the refund to be made using a different means of payment: in the latter case, the Buyer will be charged all additional costs incurred to refund the amount to the different means of payment.
2bis.5. Right of withdrawal for Products purchased using a Gift Card
2bis.5.1. If one or more Products are purchased using a Gift Card, the Buyer is entitled to exercise a right of withdrawal, in accordance with art. 10 of these General Sales Conditions, excluding purchase orders containing one or more personalised Products as set forth by previous art. 2.5. Exercising this right of withdrawal will affect the entire order and, therefore, it will be necessary to return all the Products purchased in relation to the same. If the Buyer exercises his right of withdrawal for Products totally or partially paid for using Gift Card credit, if the terms provided in art. 10 of these General Sales Conditions are met, the amount paid for the purchase order for which the right of withdrawal is exercised, will be refunded, for the part paid for by Gift Card, directly to the Gift Card - which can be spent by the Buyer under the above indicated terms and conditions - and any other amounts paid using other means of payment available on the Site will be refunded to the Buyer, under the terms and conditions provided in par. 10.5 of these General Sales Conditions, net of any stamp duty, using the same payment method, unless the Buyer requests the refund via a different means of payment: in the latter case, the Buyer will be charged all additional costs incurred to refund the amount using the different means of payment.
3. Product purchase procedure - Conclusion of each single purchase contract
3.1. The presentation of the Products on the Site, which are not binding for the Seller, is merely an invitation to the Client to make a contractual offer to purchase and is not an offer to the public.
3.2. The purchase order submitted by the Client to the Seller via the Site shall be a valid contractual offer and is subject to these General Terms and Conditions of sale, which form an integral part of said order; by placing an order with the Seller the Client undertakes to fully accept the same without reservation. Before proceeding with the purchase of the Products by sending the purchase order, Clients will be asked to read these general terms and conditions of sale carefully, further to the notice concerning withdrawal rights, to print off a copy of the same by clicking on the ‘print’ button and to save or keep a copy of the same for their own records. Clients will also be asked to check and correct any errors in their personal data.
3.3. The Client's purchase order is accepted by the Seller by sending an e-mail to the Client confirming the order, to the address provided to the Seller during the Site registration process, or during the order process if the Client has not registered on the Site; the order confirmation email which will include a link to these Conditions, a summary of the order placed, including a detailed list of the prices, shipping costs and applicable duties, along with a description of the product features. The Client’s order, the Seller's order confirmation and the Conditions applicable to the contract signed between the Parties will be filed electronically by the Seller’s IT systems and the Client may request a copy of the same by sending an e-mail to the Seller at email@example.com.
3.4. Any contract for the purchase of the Products shall be deemed concluded when the Client receives the order confirmation from the Seller by e-mail
4. Product selection and purchasing procedure
4.1. The Products displayed on the Site can only be purchased by selecting the relative Products and adding them to your virtual shopping cart. Once that selection is complete, in order to purchase the Products chosen and added to the shopping cart, the Client will be asked to (i) register with the Site, providing details as requested, or, (ii) where already registered, to login, or (iii) to provide their details so that the order can be completed and the contract can be concluded. If the details on the order are different from those provided during the Site registration phase, the Client will be asked to confirm the details (by way of example and not limited to: name, surname etc.) as well as the delivery address for the Products chosen, the billing address and, on an optional basis, a telephone number on which the Client can be contacted in relation to the purchase made. The Client will be shown a summary of the order to be processed, and change the contents: at this point, the Client, is required to carefully read and expressly approve these Conditions by ticking the relative check box and, finally, confirm the order by pressing the "Place Order" button; this will send the order to the Seller with the consequences illustrated in paragraph. 3.2. of this contract. The Client will also be asked to select a delivery option and a payment method from those available. If the Client selects immediate payment by credit card, Pay Pal or real-time bank transfer, he will be prompted to provide the relevant data via a secure socket connection. The Seller reserves the right to check the personal details provided by the Client for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to the Client when the Seller sends the actual order confirmation.
4.2. In the event that during the Product selection procedure on the Site pursuant to art. 4.1 above, the Client should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Client is kindly requested not to proceed with the purchase order and report the technical error to the Seller's Customer Care service by e-mail to the following address firstname.lastname@example.org.
5. Delivery and acceptance of goods
5.1. Whilst the Site generally states whether or not Products are available and the relevant delivery times, such information is purely indicative and under no circumstances binding on the Seller.
5.2 The Seller undertakes to do everything within its power to comply with the delivery times given on the Site and, in any event, to deliver within a maximum of 30 (thirty) days from the day after the Client places the order. If the order cannot be processed by the Seller, as the Product ordered by the Client is not available, even temporarily, for delivery, the Seller shall notify the Client in writing and refund the amount already paid as illustrated in more detail in art. 5.3 below. If the Client has selected the bank transfer payment method, the delivery term will become effective from the moment the Seller receives the payment.
5.3. The Products ordered by the Client shall be delivered according to the method chosen from those available and listed on the Site when the order was placed. The Client undertakes to promptly check, as quickly as possible, that the delivery is correct and includes all and only the purchased Products, and to notify the Seller, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in art. 8 of this contract; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by the Client reaches its destination visibly damaged, the Client is invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with reservations”.
6. Prices, shipping costs, customs duties and taxes
6.1. The price of the Products on sale is that indicated on the Site at the time the order is placed by the Client. Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are exclusive of shipping costs, which will be calculated before the order placed with the Seller by the Client is confirmed, and which the Client agrees to pay to the Seller in addition to the price shown on the Site.
6.2. The total price payable to the Seller will be indicated in the Order and also indicated on the order confirmation sent via e-mail by the Seller to the Client.
6.3. If the Products are to be delivered to a country outside the European Union, the total price stated in the order and order confirmation, including indirect taxes, is net of any customs duties and any other taxes which the Client hereby agrees to pay for, if required, in addition to the price stated in the order and order confirmation, as required by laws in force in the country to which the Product will be delivered. For further information on any duties or taxes applicable in his country of residence or destination of the Products, the Client is invited to check with the relevant authorities in his country of residence or destination of Products.
6.4. All additional costs, charges, taxes and/or duties payable in any given country, under whatever title, to the Products ordered under these Conditions are the exclusive responsibility of the Client.
6.5. The Client hereby declares that where, at the time the order is placed with the Seller, the former is unaware of the costs, charges, taxes and/or duties referred to in paragraphs 6.3. and 6.4. above, this shall not constitute grounds for termination of this contract and shall under no circumstances be charged to the Seller.
7.1. Payment for Products purchased on the Site shall be made strictly within 10 (ten) days from when the order confirmation is sent by the Seller to the Client. The Client expressly agrees that processing of the contract by the Seller will commence the moment the price of the purchased product/s is credited to the Seller’s bank account.
7.2. Payments for orders can be effected by credit card or via PayPal or - if available - by Gift Card, at the conditions provided below. The Seller may allow additional payment methods, indicating them in the Website's payment section.
7.3. When payment is by credit card, the Client will be transferred to a secure site and the credit card information will be communicated directly to Global Collect Service BV, with registered office in Amsterdam, Holland, via Platenweg 43-49, 2132 HF Hoofddorp, enrolled with the Amsterdam Business Register no. 34140462, the operator designated by the Seller to handle all such transactions. The data provided will be sent securely using SSL (Secure Socket Layer) 128 bit encrypted file transfer systems. Such data remain inaccessible even for the Seller.
7.4. Orders may be paid for by bank transfer to the Seller, where the Client shall use the "Swift" and IBAN codes indicated on the order confirmation, together with the order number.
7.5. The Client may use a Gift Card for the payment of the Products’ price, inserting the code of his Gift Card in the appropriate section on the virtual shopping cart page.
7.6. The invoice/tax records relating to the purchase will be sent to the Client, where foreseen by applicable laws in force, in electronic format to the e-mail address provided by the Purchaser during the registration process, if the products are to be delivered to a recipient in the Italian territory, or attached to the purchased product in paper format, in all other cases.
8. Seller's legal warranty of conformity, reporting of non-conformities and interventions under warranty.
8.1. The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005 (hereinafter "Consumer Protection Code"), provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer. Warranties are not applicable when Products have been used or washed in an inappropriate manner, without following the instructions/warnings provided by the Seller and/or the Owner of the product, on the information leaflets, tags or labels.
8.2. The Consumer is required to report any defects and non-conformities of the products within and no later than 2 (two) months of acknowledging the same, sending the relative form to the Seller's Customer Service by email to email@example.com, click here to download the RMA Request Form], clearly indicating the defect and/or non-conformity detected, along with the relative information indicated on the form itself (at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the receipt). Failure to do so will invalidate this warranty
8.3. On receiving the form and related documentation, the Seller shall assess the defects and non-conformity reported by the Consumer via the Owner’s service centre and, having carried out quality control tests in order to assess whether the Product does not in fact conform, shall, at its own discretion, decide whether to grant authorisation for the Products to be returned, responding to the Consumer via e-mail to the address provided by the Consumer when registering with the site or placing the order; this e-mail will include the "RMA Code" Authorisation to return the Products shall, under no circumstances, infer acknowledgement of the defect or non-conformity; this aspect will be assessed once the Products have been returned. The Products that the Seller has authorised to be returned shall be sent by the Consumer, together with a copy of the returned product authorisation e-mail indicating the "RMA Code" within 30 (thirty) days from the date on which the defect or non-conformity was reported to the following address:
Alessi S.p.a. - Servizio Assistenza Clienti
Via Privata Alessi, 6
28887 Crusinallo di Omegna (VB) - Italy
8.4. In cases of defects and/or nonconformities, the Consumer shall be entitled to have the conformity of the Product reinstated with repair or replacement of the same by the Seller, or alternate remedies in the cases expressly foreseen by art. 130 of Legislative Decree no. 206/2005.
If the Seller undertakes to refund the Consumer for the price paid, the refund will be effected, where possible, using the same payment method used by the Consumer to purchase the product, or by bank transfer. The Purchaser will be responsible for sending the Seller, using the same e-mail address firstname.lastname@example.org the bank details for the bank transfer in his favour, and allow the Seller to to transfer the refund.
8.5. Regarding the reimbursement of the price paid, wholly or in part, by the Consumer through a Gift Card, please refer explicitly to the provisions of paragraph 2bis.5 above.
9. Defective Products Liability
9.1. With regards to potential damages caused by faulty Products, the provisions set forth by European Directive 85/374/EEC and the Consumer Code shall be applicable. The Seller, in its capacity as distributor of the Products on the Site disclaims all liability, without exclusions and/or exceptions, indicating, on receiving such request from the damaged Consumer, the identity and domicile address of the manufacturer of the product concerned.
10. Right of withdrawal
10.1 Notwithstanding the exceptions under art. 59 of the Consumer Code, and without prejudice to the provisions of paragraphs 2bis.4 and 2bis.5 above, the Consumer shall have the right to withdraw from any contract concluded pursuant to these general Conditions of sale, without incurring any penalty, within 14 (fourteen) days from (i) the day on which the Product is delivered or (ii) if several Products on one order are delivered separately, from the date the last Product was received.
10.2 To exercise a right of withdrawal, the Consumer shall, before the deadline indicated in paragraph 10.1 above, access the "My Returns" page in the My Account area or, if the same is not a registered user, by accessing the designated page and entering the order number and email address used to place the order. As an alternative, the Consumer can send an explicit declaration to Triboo Digitale, using the Contact Form or email address email@example.com of his intention to exercise the right of withdrawal using the withdrawal form enclosed.
10.3 On completing the requirements of paragraph 10.2 above, the Consumer will receive a withdrawal confirmation email containing, in the case where the ordered product has already been received, the RMA form to be included in the package, along with the instructions on how to return the product, to be sent within and no later than 14 days to:
Alessi S.p.a. - Servizio Assistenza Clienti
Via Privata Alessi, 6
28887 Crusinallo di Omegna (VB) - Italy
10.4 If the Consumer has received the product, he is required to return it to the above indicated address without undue delay and, in any event, within 14 days from the day that notice of such withdrawal was given. The deadline shall be met if the Consumer returns the goods before the period of 14 days has expired. The Consumer shall be responsible for the direct risks and costs of returning the goods, and providing proof of the same. If the Consumer exercises his right of withdrawal via the Site and wishes to use the return service provided by the Site, before confirming the withdrawal request, the cost to return the goods will be indicated.
10.5 If the Consumer withdraws from this contract, a refund of all payments received will be effected, including the costs of delivery (with the exception of the supplementary costs resulting from the choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from exercising the right of withdrawal. Such refunds shall be effected using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests the refund via a different means of payment, in which case the Consumer will be charged for any additional fees incurred as a result of the choice of such means. We may withhold the refund until we have received the returned goods or the Consumer has supplied evidence of having despatched the goods, whichever is the earliest. Regarding the refund of the price eventually paid, in whole or in part, by the Consumer through a Gift Card, please refer explicitly to the provisions of paragraph 2bis.5 above.
10.6 The Consumer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), unaccompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty, if any, the Customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the Product. To this purpose, it is highly recommended for Consumers not to handle the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and
to use the original packaging of the Products plus further protective packaging that will keep them intact and protect them from writing or labels.
11. Intellectual Property Rights
11.1. The Client acknowledges that he or she is aware that all trademarks, names and other distinctive signs as well as any names, images, photographs, written text or graphics used on the Site or relating to the Products are and remain the exclusive property of Alessi S.p.A. and/or its assignees, with no rights arising on the part of the Client in relation to the same as a result of access to the Site and/or purchase of the Products.
11.2. Unless prior specific consent is granted in writing by Alessi S.p.A., no contents of the Site can be reproduced in whole or in part, transferred using electronic or conventional means, modified or used for any purpose whatsoever.
12. Protection of Client Personal Data
12.1. In order to proceed with the registration process, place an order and conclude this contract under these Conditions of sale, the Client is required to provide certain personal details. The Client hereby acknowledges that the personal data provided will be recorded and used by the Seller and by Alessi S.p.A. in accordance with and subject to the provisions of Italian Legislative Decree no. 196/2003 as subsequently amended - the Privacy Code (Personal Data Protection Code), to process each purchase via the Site and, upon granting his consent, for any other activities as illustrated in the specific Information Notice on the Personal Data Protection Code provided to the Client via the Site during the registration phase.
12.2. The Client hereby declares and guarantees that the personal details provided to the Seller during the registration and purchase process are truthful and accurate.
12.3. The Client is entitled, at any moment in time, to update and/or amend the personal data submitted to the Seller via the “My Account” section on the Site, which can be accessed after logging in.
12.5. The Client also acknowledges that, in the case of the purchase of a Gift Card to be sent to a third party, the Client shall provide the Seller with the third party's data and information, to which appropriate privacy notice will be sent pursuant to article 13 of Italian Legislative Decree no. 196/2003.
13. Data Security
13.1. While the Seller takes all necessary precautions to protect personal data against loss, falsification, manipulation and improper use by unlawful third parties, due to the characteristics and technical limitations concerning the protection of electronic communications via the Internet, the Seller does not guarantee that the information or data viewed by the Client on the Site, even after the Client has provided relative login credentials, will not be accessible or viewable by unauthorised third parties.
13.2. Where data in relation to payments made by credit card are concerned, the Seller uses the services provided by Global Collect Service BV which adopts technological systems to guarantee maximum levels of reliability, security, protection and confidentiality for information transmitted over the web.
14. Applicable law, settlements and jurisdiction
14.1. Any sales contracts signed between the Seller and the Consumer under these Conditions shall be governed and construed in accordance with the Italian laws in forces and, in particular, if the Client is a Consumer, the Consumer Code, with specific reference made to the regulations concerning distance contracts, and by Legislative Decree no. 70 dated April 9, 2003, on certain aspects concerning electronic commerce. This is without prejudice to any rights granted to Consumers by binding provisions in force in the Consumer's country of residence.
14.2. In the event of a dispute between the Seller and the Consumer, we hereby undertake to attempt to reach an amicable settlement which Consumers can submit to the RisolviOnline service, an independent settlement service provided by the Board of Arbitration of the Chamber of Commerce of Milan, which provides the possibility to reach a satisfactory agreement, with the assistance of an impartial and expert Arbitrator, in an amicable and secure manner on the internet. For further information on the RisolviOnline regulations or to submit a settlement request, please visit the website at www.risolvionline.com.
14.3. As an alternative to the settlement proposed in art. 14.2 above, the Consumer is also entitled to access the European Online Dispute Resolution Platform (European ODR Platform) to resolve any disputes between the Seller and the Consumer. The European ODR Platform is developed and managed by the European Council implementing Directive no. 2013/11/EU and Regulation (EU) no. 524/2013, to provide out-of-court solutions that are independent, impartial, transparent, simple, efficient, fast and low-cost ways of resolving domestic and cross-border disputes which arise from online sales or service contracts between a Consumer residing in the EU and a professional residing in the EU by means of the intervention by an ADR entity (Alternative Dispute Resolution) providing such services, as seen in the list provided. For further information on the European ODR Platform, or to submit a complaint and start alternative termination procedures concerning the dispute relating to this contract, please use the following link: http://ec.europa.eu/odr. The Seller's email address to be reported to the European ODR Platform is as follows:firstname.lastname@example.org.
14.4. If no settlement attempt is made, as under section 14.2, or the attempt is not successful, exclusive jurisdiction for all disputes shall be granted to the competent court in the Consumer's place of residence or domicile address.